Brittney Borowicz

Brittney Borowicz is an integrated marketing professional with a strong communications background specializing in journalism, public relations and social media. Originally from the northwest suburbs of Chicago, Brittney has spent the past few years working with entrepreneurs and small start-ups in the Chicagoland area to enhance their marketing and social media efforts.

Prior to her current role as the marketing manager for a computer networking company, Brittney realized her affinity for all things media and marketing while working in radio and television and as a professional presenter. Later, she began working at a couple of small marketing agencies in Chicago as a Public Relations and Sales Director and Account Manager, which required her to be well-versed in coordinating specialized public and media relations strategies, creative marketing initiatives and cohesive sales process implementations.

As a strong believer in intimate consumer/brand involvement, Brittney helps her clients create content that engages and educates brand audiences while establishing each individual or company as a thought leader in their industry.

Filtering by Tag: internet

With the Internet, the Buyer is in Control

With the influx of information available on the internet, businesses and consumers are spending more time researching the products and services of different companies before they buy. The buyer wants to know they are getting the best prices, the best products and the best services they can and with the internet, they have a choice of many different companies. Because of this abundance of information, the buyer is in truly in control of the buying process.

So when the buyer is in control, how do you make sure they choose you?

The best two sales and marketing techniques I have found to make sure a buyer chooses your company for their end product and service needs are...

  1. Reliably publish valuable and informational content about the product and/or service you are trying to sell and
  2. Utilize your customer reviews and testimonials.

Why Content and Reviews Matter

To make it simple: People want to do business with people and companies that they like and trust.

With the internet taking out the person-to-person aspect of a sale, you must find other ways to build that trust and likability factor.

With the Internet, The Buyer is in Control - Brittney Borowicz

Content

Reliably publishing content does several things for the relationship between your company and potential consumer.

  • Content should be valuable and informational with little to no sales pitch behind it. While consumers are researching your products and services, provide them with insight to your type of product or service that they might not be able to get anywhere else. Being true and authentic with your information will help gain trust from your consumer because they know you can help them solve their problem(s).
  • Publishing content helps build credibility and thought-leadership. Consumers want to know that they are purchasing their products and services from someone who knows what they are doing and talking about. This content should clearly demonstrate your knowledge of the subject, whether it be a specific product or service or even just the industry that you are in. This, again, builds trust with a consumer.
  • Don't be afraid to have fun with your content! Buyers want to do business with people they like and will often consider purchasing a product or service from a company with a higher price because they simply like that company better than another. Appeal to your audience with your valuable information, but also make sure to engage them with questions, personal stories or even just a funny picture so that they remember you.

Reviews and Testimonials

If a buyer is not going to read your content, the least they are going to do is read your reviews. Not every business highlights their reviews and testimonials though which is not ideal for a buyer looking to potentially do business with your company.

  • Word-of-mouth is still a huge thing, even with the internet. Consumers are more likely to believe another buyer of your products and services about your business than they are to trust the marketing person who publishes your content. This makes reviews and testimonials extremely powerful when it comes to building trust with a potential buyer.
  • Bad reviews aren't so bad! Businesses are constantly afraid of a bad review and rightfully so, but they won't ruin your business. No company, product, or service is perfect. Although all perfect reviews on your website may seem... well... perfect... nobody is going to believe it. So what do you do when you get a bad review? Address it and fix the problem! When a potential consumer sees that you were responsive to a problem and took the steps you needed to make another consumer happy, they are going to trust that your loyalty and interest remains with a buyer, even after the sale has happened. This ups your company's likability factor as well.

There are many things that can be done to further make sure a buyer chooses your products or services but these two sales and marketing initiatives are a start. Give the buyer reasons to trust you, like you and ultimately choose YOU.

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What are some other ideas to help build trust and likability in an online setting?
How does your company make sure a potential consumer chooses you?

Comment below!

7 Quick Tips for Starting Your Business on Pinterest

Social media platform, Pinterest, isn't just for DIYers and women's apparel. With over 70 million users, Pinterest has become a valuable tool for many small businesses looking to drive sales or connect with potential clients.

There are many tips that businesses can use to increase their visibility, website traffic and overall branding. Here are seven to get you and your company and brands started...

  1. Start with your website. Make sure each product and/or service has a visual element so that others can Pin that image to their Pinterest boards. Make it even easier for your audience by including "Pin It" buttons near your different products so that those items can be shared quickly.
  2. Find what people are searching for and who is doing the searching. For example, if you are an indoor air quality company and see that yoga studios are searching for your product/service or similar indoor air quality products/services, create a Pinterest board about the subject of yoga and how clean air positively affects your body. Work to create the best board on this specific topic including valuable visuals and articles as well as the products and services you have to help those yoga studios keep their air clean. (This is a real example of a company I worked with in the past.)
  3. Use keywords. Pinterest is a great search tool. Just as with all other parts of the internet, keywords are important so that those looking for your product/service can easily find them. Pinterest is also great for SEO and keywords and phrases will help drive Google and Bing to your Pinterest boards.
  4. Include your URL in your Pin description. This works to drive people back to your site and helps those people remember your name for the future.
  5. Include your price in your Pins. Although this is a more controversial tip, it will get people who are truly interested in purchasing your product/service to click and convert. Pins that include their price also convert more than those without it.
  6. Engage with your audience and community. Comment on and Like Pins from people and other companies that may be interested in your products or services. This helps build a sense of trust with potential consumers and alerts people of your presence when they may have been unaware of your company before.
  7. Not all brands are meant for Pinterest. Just as with other social media channels, your audience may just not respond well. Brands and companies should not be on ALL social media platforms. If Pinterest may be a good platform for your brand, take the time to do it right and measure your success.

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